Report a problem

One person builds and runs Vinculum. Bugs get fixed fast because there is nobody to route them through.

Bugs, questions and anything else

Email support@vinculum.run. It reaches the person who builds Vinculum.

Security problems

Email security@vinculum.run, and keep the details out of anywhere public until it is fixed. The security page has the full policy.

What to put in a report

Three things make a report quick to fix:

What you did, step by step.
What you expected, and what happened instead.
Your version.

On the web app your version is in the footer of your dashboard. If you run Vinculum yourself, it prints it:

bash

vinculum --version

If you run Vinculum yourself

Add the output of vinculum doctor. It checks your install piece by piece and names what is wrong. The --json form is easier to paste:

bash

vinculum doctor --json

Read it before you send it. If a check failed on your database address, its message can quote the start of that address, so take out any password you see.

Your data

Self-hosted, your graph lives in your own Postgres. The code is AGPL v3, so it can't be taken away. If this project stops, your graph doesn't.